Talonze

Customer service

How can we help?

Our customer service is available 24/7, Monday to Sunday via help@talonze.com, the chat or the contact form. We reply within one working day.

Ordering & shipping

Dispatched within 24 hours in a plain, unbranded box. Free delivery from €65, tracking link with every parcel.

Track your order

Check the status of your order with your order reference and e-mail address.

Returns & refunds

14-day withdrawal period. Broken hygiene seal = no return. Refund within 14 days via your payment method.

Payment

Card or bank transfer, secured by Stripe. Your statement never mentions the shop name.

Your account

Free and optional: order history and a faster checkout. Sign in or register here.

Product questions

Sizes, materials, what suits a beginner, check the FAQ or ask us anything, 24/7.

Complaints

A complaint about a product or our service? We want to hear it. Describe the complaint fully and clearly via the contact form or help@talonze.com. Complaints are answered within 7 working days of receipt; if we need more time, we let you know within that period. If we cannot resolve it together, you can submit the dispute to the European online dispute resolution platform: ec.europa.eu/consumers/odr.

Company details

Talonze is a trading name of MARROYSTOYS S.L.
C/ Ludwig van Beethoven 47, 03738 Jávea (Alicante), Spain
CIF: B72968142
E-mail: help@talonze.com